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Call Us: 888-821-7767


Support

We want to be your partner for the long term. Our consultative partnership continues long after we create your unified communication solution.   

First, you’ll receive expert installation and implementation support. Our teams will work quickly and professionally at your work site, using the latest, state-of-the-art techniques and they’ll leave a clean workspace when they leave.  

Then we’ll be there to train your team on how to use and maintain the conferencing solutions we install. You can call anytime for a refresher course or an emergency “How do I…?” question!   

You’ll be able to take advantage of new generations of unified communication solutions with enhanced capabilities. We’re happy to arrange for product trade-ins and give you top dollar for your equipment when used toward new solutions.   

Finally, we stand behind our products and solutions. We offer 1 year of technical support and a 1 year limited warranty, as well as additional extended warranties on certain products (up to three years). In some cases, we’ll even add the videoconferencing equipment you already own to your warranty coverage with us.

If you have a video conferencing solution that is not covered under a maintenance program and you would like to have coverage, please contact us at sales@thevcstore.com or call 1-888-821-7767.  We offer an extended 1 year and 3 year ‘No Worries’ warranties on many systems that are operational (a no charge certification of operation may be required and will be conducted by The VideoConference Store).

Maintenance contracts are offered on the below solutions: 

  • Polycom ViewStations
  • Polycom VSX Serie
  • Polycom HDX 6000, 7000, 8000, 9000
  • Polycom Group Series
  • Cisco C Series
  • Tandberg 3000, 6000, 1700 

We also provide manufacturers warranties on the Cisco/Tandberg, Polycom, and LifeSize systems.

Please call 303-932-2411 or email for more details and pricing.


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